Duplicate student accounts
If your student is having trouble logging in or seeing the work you have assigned, it may be because they have two accounts instead of one.
There are 2 ways to check whether your student has a duplicate account.
Option 1 - Search by student name
Log in to thisisschool.com and navigate to the search box. Click on the drop-down arrow and select 'Students', enter your student's first and last name, and then hit enter.
Can you see more than one student profile? If so, your student does indeed have duplicate accounts!
Next, take a look at your student's Last Login date for each account, visible below their name, and identify the least frequently used account.
N.B. Make a note of any classes that the less-used account is part of to ensure these are transferred later - see the instructions on reallocating classes below.
Click Archive next to the account to be removed, and hit Confirm when prompted.
That's it, your student's duplicate account has now been archived!
Option 2 - Search through Student Roster
To check whether or not this is the case, just:
Click on your name in the top right-hand corner and select Student Roster from the dropdown menu
Choose Possible duplicate students from the ‘Filter’ dropdown menu
Here, you’ll see a list of students who look like they might have two accounts!
Next, take a look at your student's Last Login date for each account, visible to the right of their name, and identify the least frequently used account.
Clicking on your students name will take you through to their activity log which will allow you to see further details of their usage, to help make sure you archive the correct account!
N.B. Make a note of any classes that the less-used account is part of - see the instructions on reallocating classes below.
To remove an unneeded account:
Check the checkbox to the right-hand side of the account
Scroll up to the top of the page and click Archive selected followed by Confirm
That's it, your student's duplicate account has now been archived!
Reallocating classes: To add your student's correct account into any necessary classes, simply follow these instructions on adding students into an existing class. If any of these classes belong to a colleague, your PAH will be able to complete this step for you.
Note: If your student has forgotten their login details, take a look at our Help Article on resetting a student's password.
There are 2 ways to check whether your student has a duplicate account.
Option 1 - Search by student name
Log in to thisisschool.com and navigate to the search box. Click on the drop-down arrow and select 'Students', enter your student's first and last name, and then hit enter.
Can you see more than one student profile? If so, your student does indeed have duplicate accounts!
Next, take a look at your student's Last Login date for each account, visible below their name, and identify the least frequently used account.
N.B. Make a note of any classes that the less-used account is part of to ensure these are transferred later - see the instructions on reallocating classes below.
Click Archive next to the account to be removed, and hit Confirm when prompted.
That's it, your student's duplicate account has now been archived!
Option 2 - Search through Student Roster
To check whether or not this is the case, just:
Click on your name in the top right-hand corner and select Student Roster from the dropdown menu
Choose Possible duplicate students from the ‘Filter’ dropdown menu
Here, you’ll see a list of students who look like they might have two accounts!
Next, take a look at your student's Last Login date for each account, visible to the right of their name, and identify the least frequently used account.
Clicking on your students name will take you through to their activity log which will allow you to see further details of their usage, to help make sure you archive the correct account!
N.B. Make a note of any classes that the less-used account is part of - see the instructions on reallocating classes below.
To remove an unneeded account:
Check the checkbox to the right-hand side of the account
Scroll up to the top of the page and click Archive selected followed by Confirm
That's it, your student's duplicate account has now been archived!
Reallocating classes: To add your student's correct account into any necessary classes, simply follow these instructions on adding students into an existing class. If any of these classes belong to a colleague, your PAH will be able to complete this step for you.
Note: If your student has forgotten their login details, take a look at our Help Article on resetting a student's password.
Updated on: 03/10/2023
Thank you!